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FAQs
Frequently Asked Questions
How many years of experience does Brunell have?
Our core team of master craftsmen, project managers, and designers brings together over 10 years of dedicated experience specifically in the kitchen and bathroom renovation industry. This isn't just a decade in general construction; it's a decade focused on perfecting the spaces that matter most in your home. Our main goal has always been to learn and deliver the best work possible. Feel free to give us a call and schedule a consultation for your new project.
Are there any hidden costs, or is your quote all-inclusive?"
We pride ourselves on providing detailed, transparent, and comprehensive quotes. Our goal is to ensure there are no surprises.
Should any unforeseen issues arise, or if you decide you'd like to make a change or an upgrade during the project, we handle it through a clear and simple Change Order process. We will discuss the issue with you immediately, provide a clear cost for the additional work, and will not proceed with any changes until you have reviewed and approved it in writing. This ensures you are always in complete control of the budget.
Is my project too small for you to take seriously?
We welcome projects of all sizes. Our team is equipped and offer a range of standard and premium material options to suit your budget and vision.
How do you handle unexpected issues that arise during the renovation process?
As unexpected issues can be a part of any renovation. Our commitment is to handle them with complete transparency and professionalism, ensuring you are always in control. We follow a clear, three-step process:
1. Immediate Stop & Assess: The moment we discover an unforeseen issue—such as hidden water damage, unexpected structural problems, or faulty wiring—we immediately pause work on that specific area. Our site manager will thoroughly assess the problem and determine the safest and most effective solutions.
2. Discuss & Decide: We will contact you immediately to explain the issue in clear, simple terms. We'll show you the problem, present you with the potential solutions and their associated costs, and give you our professional recommendation. We will work with you to find a solution that aligns with your needs and budget.
3. Formal Change Order: No additional work will ever proceed, and no extra costs will be incurred, until you have approved a formal Change Order. This is a simple document that clearly states the additional work to be done and the agreed-upon cost. This ensures there are absolutely no surprises on your final invoice.
Our goal is to make you a partner in the process.
This transparent approach guarantees that you are always fully informed and in complete control of your project's scope and budget."
Do you work with a team or do you subcontract some of the work?
Our core in-house team of experienced project managers, builders, and installers handles the majority of the renovation to ensure seamless communication and consistent quality control. For highly specialized tasks, such as custom stone countertop fabrication or complex electrical work, we partner with a select group of vetted and trusted subcontractors. These are master craftsmen who we have worked with for years and who meet our exacting standards for quality. This approach ensures that every single aspect of your project is handled by a true specialist in their field, giving you the best possible result.
What areas do you serve?
We service Somerset West, Stellenbosch and the Cape Town Metropolitan areas of the Western Cape.